Frequently Asked Questions

A shipping refund is money returned to you by a carrier when a shipment is delivered later than the guaranteed delivery commitment for the service you purchased. Major carriers such as FedEx and UPS offer money-back guarantees on many express services, but refunds are not automatic—they must be identified and claimed.

Most express and time-definite services are eligible, including:

• Priority Overnight
• Standard Overnight
• 2Day / 2nd Day Air
• Express Saver

Eligibility depends on the service level, shipment date, delivery time, and whether any carrier exceptions apply.

We compare:

• The ship date
• The service level purchased
• The carrier's committed delivery date and time
• The actual delivery date and time

If the delivery occurred after the guaranteed commitment and no valid exception applies, the shipment is flagged as refund-eligible.

No. Carriers do not automatically issue refunds for late deliveries. Refunds must be:

1. Identified
2. Submitted within the carrier's claim window
3. Approved after review

Many businesses miss refunds simply because they don't have the time or tools to audit every shipment.

Refund windows vary by carrier, but typically:

• Claims must be submitted within 15 days of the invoice date
• Older invoices may still be recoverable through audits or escalations

We focus on current and ongoing shipments to maximize recovery.

Refunds may be denied if the delay was caused by:

• Weather events
• Incorrect or incomplete addresses
• Customs delays
• Shipments tendered after carrier cutoff times
• Force majeure events

Each shipment is reviewed individually.

Yes, many residential deliveries are still eligible. However, delivery time commitments may differ from commercial shipments depending on the service used.

Once a claim is approved:

• Refunds typically appear as a credit on your carrier invoice
• Processing times vary but usually take 1–2 billing cycles

Typically:

• Tracking number
• Invoice number
• Shipment date
• Service level
• Delivery date and time

We automatically gather this information from your invoices and tracking data.

Yes. We identify eligible shipments and handle the claim submission process, so you don't have to interact with carrier portals or track deadlines.

On average, businesses recover 3–8% of their annual shipping spend through consistent refund auditing. The exact amount depends on shipment volume, service mix, and carrier performance.

No. Submitting legitimate refund claims is part of the carrier's published service guarantees and does not affect your account standing or rates.

Getting started is simple:

1. Create an account
2. Provide your carrier account information
3. Enjoy the refunds rolling in