Privacy Policy

1. Overview

This Privacy Policy explains how ShipSlip collects, uses, and protects your information.

2. Information We Collect

Personal Information

• Name
• Email address
• Company name
• IP address
• Billing information (processed via Stripe)

Shipment & Business Data

• Tracking numbers
• Invoice data
• Carrier account numbers

Carrier authentication credentials may be provided solely for the purpose of enabling automated access where required by the carrier. Such credentials are encrypted, access-restricted, and used only to provide the Services. ShipSlip does not use these credentials for any purpose unrelated to claim submission or account access authorized by you.

3. How We Use Information

We use collected data to:

• Provide and operate the Services
• Identify late shipments and submit claims
• Process payments
• Improve platform performance
• Send service-related and marketing communications

We process personal data based on contractual necessity, legitimate business interests, and user consent where required by law.

4. Data Sharing

We may share data with:

• Shipping carriers (to submit claims)
• Payment processors (Stripe)
• Infrastructure and automation providers (cloud hosting, integrations)
• Analytics providers

These third parties process data only on our instructions and are contractually obligated to protect it.

5. Cookies, Analytics & Tracking Technologies

ShipSlip uses cookies and similar technologies, including tag management and analytics tools such as Google Tag Manager and session replay / behavioral analytics tools such as Mouseflow, to:

• Analyze platform usage
• Monitor performance and errors
• Improve user experience
• Support marketing and growth efforts

These tools may collect information such as page interactions, device information, IP addresses, and session activity. Sensitive fields (such as passwords and payment details) are masked or excluded from session recordings where supported.

You may control or disable cookies through your browser settings. Some features may not function properly without cookies.

6. Marketing Communications

You may receive marketing emails from us. You can unsubscribe at any time using the link provided in those emails.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. No system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain data only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

9. Your Rights (CCPA / GDPR)

Depending on your location, you may have the right to:

• Access your data
• Request correction or deletion
• Object to certain processing

California residents may have the right to opt out of the "sale" or "sharing" of personal information, as defined by law. ShipSlip does not sell personal information.

Requests may be submitted to: support@shipslip.com.

10. International Users

If you access the Services outside the U.S., you consent to data processing and storage in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Services constitutes acceptance of any changes.

12. Contact