Lost & Damaged

Lost & Damaged Package Claims

When packages go missing or arrive damaged, carriers are liable. We handle the entire claims process from detection through recovery.

Get Started Free โ†’

Don't Let the Clock Run Out

Filing lost and damaged claims requires documentation, carrier-specific forms, tight deadlines, and persistent follow-up. Miss the window and you forfeit the refund entirely.

60 days

is the typical window before claims expire

ShipSlip tracks every timeline automatically so nothing slips through the cracks. Miss the deadline and you lose the right to file permanently.

โœ“ No Upfront Costโœ“ FedEx & UPSโœ“ Automated Recovery

Our Claims Process

We manage the full lifecycle from the moment a package goes missing to the moment the refund is recovered.

1

Detect

We identify shipments with no delivery scan after the expected window, flagging potential lost packages automatically.

2

Document

All required documentation is assembled: proof of shipment, declared value, and carrier-specific claim forms.

3

File & Track

Claims are filed with the carrier and tracked through their investigation process with automated status updates.

4

Escalate

If carriers drag their feet or deny valid claims, we escalate and push back until you get paid.

Let us handle the entire claims process for you.

Get Started Free โ†’

What We Handle For You

Filing a lost or damaged claim manually takes hours. We do it automatically for every qualifying shipment.

๐Ÿ”

Automatic Detection

We identify shipments with no delivery scan after the expected delivery window, flagging potential lost packages before you even notice they're missing.

๐Ÿ“„

Documentation Management

We manage the full claims process including all required documentation, proof of value, and carrier-specific forms, with no back-and-forth on your end.

๐Ÿ”Ž

Investigation Tracking

We track carrier investigation timelines and escalate when carriers drag their feet or issue invalid denials on legitimate claims.

๐Ÿ’ฐ

Full Value Recovery

We recover up to the full declared value of the package contents, not just the shipping cost, so you get back what you actually lost.

What Qualifies for a Claim?

โœ“Package with no delivery scan after the expected delivery window (lost in transit)
โœ“Package delivered with visible damage to contents
โœ“Package delivered to the wrong address and unrecoverable
โœ“Declared value must be established at the time of shipment for full recovery
โœ“FedEx lost packages: up to 9 months from shipment date to file a claim
โœ“FedEx damaged packages: 60 days from shipment date to file a claim
โœ“UPS lost packages: 60 days from shipment date to file a claim
โœ“UPS damaged packages: 60 days from shipment date to file a claim
โœ“Certain categories (perishables, fragile items without proper packaging) may have carrier exclusions

Stop Losing Money on Lost Packages

You only pay when we recover refunds. Zero upfront cost, zero risk.