Tracking Journey
Turn generic carrier tracking into a fully branded customer experience that drives repeat purchases and customer loyalty.
See What Your Customers Experience
A fully branded tracking page with a live map, transit timeline, promotional offer, review prompt, and loyalty block, all under your name.
Two Ways to Get Started
Whether you want zero-code setup or a fully custom integration, Journey fits your workflow.
Generate via Dashboard
Log in to your ShipSlip dashboard, enter a tracking number, and instantly get a branded tracking URL. Paste it into any email, message, or platform, no code required.
Integrate via API
Use our REST API to generate branded tracking URLs automatically, triggered by your own shipment events. Full control, zero manual work.
Already available today via Dashboard URL or API. Platform integrations are launching soon.
What's on Every Tracking Page
Click any feature to see what it does.
Customers always know. They never need to ask.
"Where is my order?" is the most common support ticket in e-commerce. Live Tracking surfaces real-time status from FedEx, UPS, and USPS directly on your branded page, so customers self-serve, and your team spends less time answering WISMO tickets.
- Real-time updates at every carrier scan
- Estimated delivery date shown prominently
- Exception alerts for delays or issues
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Sell to customers who just proved they buy.
Post-purchase is the highest-intent window in e-commerce. A customer waiting for delivery is excited, satisfied, and primed to buy again. Revenue Slots let you show a discount, upsell, or referral offer right on the tracking page, updated any time from your dashboard.
- Promo banners and discount codes
- Product upsell widgets with add-to-cart
- A/B test offers from your dashboard
your next order
Ask at the exact moment they're happiest.
A review request sent two weeks after delivery feels like an afterthought. Journey triggers the prompt the instant the package is marked delivered, when the excitement of arrival is fresh and satisfaction is at its peak.
- Triggered automatically on confirmed delivery
- Works with Google, Trustpilot, Yotpo, Okendo
- One-tap star rating directly on the page
Let customers flag a problem before it becomes a chargeback.
Not every shipment goes smoothly. Instead of guessing whether to email support, customers can report a problem right from the tracking page, package stalled in transit, item arrived damaged, wrong item received, and your team gets it with full shipment context attached.
- One-click issue reporting on the tracking page
- Photo upload for damage or wrong-item claims
- Routed to your support inbox with tracking details attached
Journey vs. Generic Carrier Tracking
See what your customers experience when you send them to FedEx.com or UPS.com.
| Feature | Carrier Tracking Page | ShipSlip Journey |
|---|---|---|
| Your branding & logo | ❌ Carrier branding only | ✅ Fully branded |
| Upsell & promotions | ❌ None (or competitor ads) | ✅ Full promo control |
| Customer Survey | ❌ Not available | ✅ Ask any questions |
| Customer support deflection | ❌ Minimal information | ✅ Proactive live updates |
| Analytics & conversion data | ❌ Zero visibility | ✅ Full dashboard |
Simple, Transparent Pricing
Flat monthly fee with a tracking number allowance, predictable costs, no surprises.
Flat monthly fee with a tracking number allowance, great for predictable volume
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Full claims management for packages lost in transit or delivered damaged, including negotiations with carriers.
Learn more →Own the Post-Purchase Experience
Set up in 10 minutes. Results from day one.