Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the ShipSlip platform, website, and services (collectively, the "Services") operated by ShipSlip, a Florida-based company operating in the United States ("ShipSlip," "we," "us," or "our").

By accessing or using the Services, you agree to be bound by these Terms.

2. Description of Services

ShipSlip provides a software platform and managed services that may include:

• Identifying late or potentially refund-eligible shipments
• Submitting shipping refund claims on your behalf
• Providing shipment, invoice, and refund reporting
• Automation tools related to carrier invoice auditing

Services are provided on a best-effort basis only. Refunds are not guaranteed.

3. No Carrier Affiliation

ShipSlip is not affiliated with, endorsed by, or sponsored by any shipping carrier, including FedEx or UPS. All carrier names and trademarks remain the property of their respective owners.

4. Account Registration

You must create an account to use certain features of the Services. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activity under your account

We may suspend or terminate accounts for non-payment, misuse, fraud, or violation of these Terms.

5. Authorization to Act on Your Behalf

By using the Services, you authorize ShipSlip to:

• Access shipment, invoice, and tracking data
• Communicate with carriers on your behalf
• Submit refund or adjustment requests using your data

You represent that you have full authority to grant this authorization.

5.1 Exclusive Claim Authorization

During the term of your use of the Services, you agree that ShipSlip shall have the exclusive right to identify, prepare, and submit refund or adjustment claims on your behalf for shipments processed through the Services.

You agree not to independently submit, duplicate, or cause to be submitted any claims for shipments that are being monitored, analyzed, or processed by ShipSlip.

In the event you submit or receive refunds independently for shipments that were identified or processed by ShipSlip, ShipSlip reserves the right to invoice and collect its applicable commission as if the refund had been processed through the Services.

6. Fees & Payment

6.1 Refund Disbursement

All refunds are credited directly by the applicable carrier to your carrier account. ShipSlip does not take possession or control of recovered funds at any time.

6.2 Commission Structure

ShipSlip charges a commission on successfully recovered refunds. The applicable commission rate is determined by your annual shipping spend tier. ShipSlip may modify commission rates upon thirty (30) days' written notice. Continued use of the Services constitutes acceptance of the updated pricing. You pay nothing unless a refund is recovered on your behalf.

6.3 Billing Cycle

Commissions are calculated monthly based on refunds recovered during the prior billing period. Your payment method on file will be charged automatically during the first week of each calendar month for the prior month's commissions. You authorize ShipSlip to charge your payment method on file for all amounts due.

6.4 Late Payments

Payments not received within 7 days of the invoice date are considered late. Late payments shall accrue interest at the rate of 1.5% per month (18% annually), or the maximum rate permitted by Florida law, whichever is less, calculated from the due date until the date of payment in full. ShipSlip reserves the right to suspend access to the Services for any account with outstanding unpaid balances.

6.5 Payment Method

You agree to maintain a valid payment method on file at all times. If a charge is declined or a payment method expires, you are responsible for updating your billing information promptly. ShipSlip may retry failed charges and will notify you of any payment failures.

6.6 Cancellation & Post-Term Processing

You may cancel your account at any time by providing notice through the Services or by contacting support.

Upon cancellation:

• ShipSlip will continue to process, submit, and manage eligible refund claims for shipments within the active billing period through the end of the calendar month in which cancellation occurs.
• ShipSlip may continue to process claims after cancellation where such claims relate to shipments identified, audited, or queued prior to cancellation.
• Commissions shall apply to all refunds recovered from such claims, regardless of whether the refund is issued before or after the cancellation date.

Cancellation does not affect your obligation to pay any commissions earned prior to or after cancellation in connection with eligible shipments identified during your use of the Services.

6.7 Claim Ownership & Commission Protection

ShipSlip shall be entitled to commissions on any refunds recovered for shipments that were identified, analyzed, or processed by the Services, regardless of the method by which such refunds are ultimately obtained.

This includes, without limitation:

• Refunds submitted directly by ShipSlip
• Refunds submitted by the customer
• Refunds automatically issued by the carrier

if such shipments were previously identified as eligible by ShipSlip.

Any attempt to circumvent commission obligations by submitting claims outside of the Services shall constitute a material breach of these Terms.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SHIPSLIP DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. Data Security & Confidentiality

ShipSlip will implement commercially reasonable administrative, technical, and physical safeguards to protect customer data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. ShipSlip cannot guarantee absolute data security and shall not be liable for unauthorized access beyond its reasonable control.

9. Chargeback / Disputed Payments

If you initiate a chargeback or payment dispute for valid amounts owed under these Terms, ShipSlip reserves the right to immediately suspend access to the Services and recover reasonable dispute-related costs, including any fees charged by financial institutions or payment processors in connection with the dispute. Accounts subject to an unresolved chargeback may not be reinstated until the disputed amount is paid in full.

10. Carrier Program Changes

ShipSlip is not responsible for changes in carrier policies, service guarantees, or refund eligibility rules. Carrier programs, guaranteed delivery commitments, and claim filing windows are subject to change at any time at the sole discretion of the applicable carrier. ShipSlip makes no representation that current refund eligibility rules will remain in effect for any period of time.

11. Customer Data Ownership

You retain full ownership of your shipment and invoice data. You grant ShipSlip a limited license to use this data solely to provide the Services.

ShipSlip may retain and use customer data after termination solely for the purpose of completing in-progress Services, enforcing commission rights, and complying with legal or regulatory obligations.

12. Customer Responsibilities

You are responsible for:

• Providing accurate, complete, and up-to-date shipment, invoice, and account data
• Maintaining compliance with all applicable carrier terms, conditions, and policies
• Ensuring that ShipSlip has the necessary access and permissions to perform the Services

You agree not to interfere with, duplicate, or circumvent ShipSlip's claim identification, auditing, and submission processes.

During your use of the Services, you agree not to independently submit, or cause to be submitted, any refund or adjustment claims for shipments that are being monitored, analyzed, or processed by ShipSlip.

ShipSlip shall not be responsible for denied or reduced claims resulting from inaccurate, incomplete, or improperly configured data or account access provided by you.

13. No Guarantees

ShipSlip does not guarantee:

• That any shipment will qualify for a refund
• That any refund claim will be approved
• Any specific recovery amount or percentage

Carrier decisions are final.

14. Limitation of Liability

To the maximum extent permitted by law:

• ShipSlip's total liability shall not exceed the fees paid by you in the preceding 12 months
• ShipSlip shall not be liable for indirect, incidental, or consequential damages

15. Indemnification

You agree to indemnify and hold harmless ShipSlip from claims arising out of:

• Data you provide
• Unauthorized use of the Services
• Violation of these Terms

16. Termination

We may suspend or terminate access immediately for violations, non-payment, or legal risk. Upon termination, access to the Services will cease.

17. Dispute Resolution

All disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in the State of Florida. You waive the right to participate in class actions.

18. Modification of Terms

ShipSlip may update these Terms from time to time. Material changes will be communicated via the Services or by email. Continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms.

19. Survival

Sections relating to Fees & Payment, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and Survival shall survive termination of these Terms.

20. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

21. Contact