LATE DELIVERY

Late Delivery Refunds

FedEx and UPS guarantee on-time delivery. When they miss the window, you're owed a full refund. We file every claim automatically.

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How We Recover Late Delivery Refunds

FedEx and UPS guarantee on-time delivery for most service levels. When they miss the window, even by one minute, you're entitled to a full refund of shipping charges.

3-8%

of shipments typically arrive late and qualify for a full refund

For a business shipping 30,000 packages per month, that's 900-2,400 refund-eligible shipments every single month that most companies never claim.

How It Works

Set up once and let ShipSlip handle the rest automatically.

1

Connect

Add ShipSlip as a user on your FedEx and UPS accounts. Takes about 2 minutes.

2

We Monitor

Every shipment is tracked against the carrier's guaranteed delivery window automatically.

3

We File

Late deliveries are identified and claims filed within the carrier's required timeframe.

4

You Get Paid

Refunds are credited back to your carrier account. See everything in your dashboard.

Ready to start recovering refunds automatically?

Get Started Free →

What ShipSlip Does For You

No spreadsheets. No manual work. No missed deadlines.

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Real-Time Monitoring

We monitor every tracking number against the carrier's guaranteed delivery window. No manual checks, no spreadsheets, no missed deadlines.

Automated Filing

Claims are filed automatically within the carrier's required timeframe so you never miss a deadline or leave money behind.

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Full Visibility

Track every claim status, refund amount, and carrier response in your ShipSlip dashboard in real time.

Why ShipSlip Is the Smarter Way to Claim Refunds

See the difference between managing refund claims yourself versus letting ShipSlip handle it.

FeatureWithout ShipSlipWith ShipSlip
Audit invoice Manually verify every shipment Automated & timely
File claims Labor intensive Taken care of
Claim follow up Easy to fall behind Tracked & escalated
Shipment audit coverage Potentially miss late shipments All shipments
Claims success rate Low due to missed deadlines High, filed within window
Operational effort High support overload Zero resource drain
Upfront cost Staff time & tools $0, commission only
Visibility & reporting Spreadsheet tracking Real-time dashboard

Eligible Services for Money-Back Guarantee

These FedEx and UPS service levels are covered by the carrier's on-time delivery guarantee.

FedEx Domestic

FedEx First Overnight®
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx 2Day® A.M.
FedEx 2Day®
FedEx Express Saver®
FedEx First Overnight Extra Hours*
FedEx Priority Overnight Extra Hours*
FedEx Standard Overnight Extra Hours*
FedEx Ground®
FedEx Home Delivery®
FedEx Date Certain Home Delivery
FedEx Evening Home Delivery
FedEx Appointment Home Delivery
FedEx SameDay City
FedEx First Overnight Freight
FedEx 1Day Freight
FedEx 2Day Freight
FedEx 3Day Freight

FedEx International

FedEx International First®
FedEx International Priority®
FedEx International Priority® Express
FedEx International Priority Freight
FedEx International Next Flight
FedEx International Economy
FedEx International Economy Freight
FedEx International Premium
FedEx Intl Priority DirectDistribution®
FedEx Intl Priority DirectDistribution® Freight

What Qualifies for a Late Delivery Refund?

Package delivered after the guaranteed delivery time, even by one minute
Refund covers the full transportation charge, not just a partial credit
Claims must be filed within the carrier's required window (typically 15-30 days)
Both domestic and international services are eligible
Ground services with published delivery commitments are included
Weather delays, natural disasters, and force majeure events are excluded by carrier policy
Incorrect address or recipient-caused delays may be excluded

Stop Leaving Money on the Table

You only pay when we recover refunds. Zero upfront cost, zero risk.